Basic info
Industry
software development
Sectors
On Premise Solutions
IVR Self Service
Back Office
Contact Center
Software
Average Handle Time
Average Time in Queue
Cloud Solutions
Percentage of Calls Blocked
Enterprise Software
Call Center Software
Enterprise Call Center Software
Large Call Centers
Customer Care
Telecommunications
Customer Engagement Platform
Hosted Solutions
Customer Satisfaction
Average Call Abandonment Rate
Average After Call Work Time
250+ Seats
Call Center Metrics
Enterprise Call Center Solutions
Call Center
Call Center Solutions
Call Center Workforce Management
Service Level
Call Center Managers
Customer Service
Performance Management
Workforce Optimization
Omni-Channel Customer Experience Management
Average Speed of Answer
Quality Management
First Call Resolution
Cloud Call Center
Collaboration
Occupancy Rate
Mobile Customer Care
Workforce Management
Date founded
1973