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Directly

320 employees

Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.

Basic info

Industry

technology, information and internet

Sectors

Customer Service
gig economy
Artificial Intelligence
mobile
Virtual Assistant
machine learning
Machine Learning
gig workforces
artificial intelligence
messaging
customer support
Enterprise Software
CRM integration
expert-driven AI
messaging application integrations
Technical Support
customer support automation
virtual agent integration
customer experience
support automation

Date founded

2011

Funding rounds raised

Total raised

$20M

from 22 investors over 22 rounds

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Directly raised $11M on May 20, 2020

Investors: Northgate Capital, Industry Ventures, Toba Capital, True Ventures, Triangle Peak Partners, toba capital, M12 - Microsoft's Venture Fund and Costanoa Ventures

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Directly raised $20M on January 28, 2020

Investors: True Ventures, Avidbank, Industry Ventures and M12 - Microsoft's Venture Fund

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Directly raised $20M on April 10, 2018

Investors: Northgate Capital, M12 - Microsoft's Venture Fund, True Ventures and Costanoa Ventures

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Directly raised $10M on May 19, 2015

Investors: True Ventures and Costanoa Ventures

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Directly raised $2.8M on August 11, 2013

Investors: UpHonest Capital, Tuesday Capital, Recruit Strategic Partners and True Ventures

FAQ