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Directly

320 employees

Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.

Basic info

Industry

technology, information and internet

Sectors

gig workforces
Artificial Intelligence
CRM integration
customer support
Technical Support
support automation
artificial intelligence
customer support automation
Customer Service
virtual agent integration
Enterprise Software
mobile
messaging
Virtual Assistant
gig economy
messaging application integrations
Machine Learning
machine learning
customer experience
expert-driven AI

Date founded

2011

Funding rounds raised

Total raised

$20M

from 22 investors over 22 rounds

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Directly raised $11M on May 20, 2020

Investors: Northgate Capital, Industry Ventures, Toba Capital, True Ventures, Triangle Peak Partners, toba capital, M12 - Microsoft's Venture Fund and Costanoa Ventures

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Directly raised $20M on January 28, 2020

Investors: True Ventures, Avidbank, Industry Ventures and M12 - Microsoft's Venture Fund

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Directly raised $20M on April 10, 2018

Investors: Northgate Capital, M12 - Microsoft's Venture Fund, True Ventures and Costanoa Ventures

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Directly raised $10M on May 19, 2015

Investors: True Ventures and Costanoa Ventures

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Directly raised $2.8M on August 11, 2013

Investors: UpHonest Capital, Tuesday Capital, Recruit Strategic Partners and True Ventures

FAQ