Investor insights
Funding rounds participated in
$19M sweet spot round size
Most of their 2 investments are in rounds between $10M and $27M
Basic info
Industry
software development
Sectors
Artificial Intelligence
SMS Messaging
SaaS
Outbound Call Center Services
Chatbots
Cloud Contact Center
Digital Customer Engagement
Web Messaging
Workforce Planning
Automated Routing
IVR Self-Service
Cloud Computing
Workforce Engagement Management
Customer Self-Service
Conversational AI
Enterprise Call Center
Software
Customer Experience Software
Contact Center as a Service
Call Center Software
Date founded
1990
Investments made
U
Undisclosed raised $10M on February 2, 2021
Investors: Redline Capital, Unilever Ventures, AlbionVC and Genesys
U
Undisclosed raised $28M on March 3, 2000
Investors: Canaan, Sento Europe B.V. (formerly known as Xtrasource) and Genesys
Funding rounds raised
Total raised
$900M
from 7 investors over 7 rounds
G
Genesys raised $580M on December 6, 2021
Investors: Salesforce Ventures, D1 Capital Partners L.P. and Zoom
G
Genesys raised $900M on July 22, 2016
Investors: Hellman & Friedman and Permira
G
Genesys raised undisclosed on February 1, 2012
Investors: Banneker Partners
G
Genesys raised undisclosed on January 1, 2012
Investors: TCV