Investor insights
Funding rounds participated in
$19M sweet spot round size
Most of their 2 investments are in rounds between $10M and $27M
Basic info
Industry
software development
Sectors
Workforce Engagement Management
Artificial Intelligence
Cloud Computing
Web Messaging
Cloud Contact Center
SMS Messaging
Software
Outbound Call Center Services
Enterprise Call Center
Customer Experience Software
Conversational AI
Automated Routing
Customer Self-Service
Contact Center as a Service
SaaS
Call Center Software
Chatbots
IVR Self-Service
Workforce Planning
Digital Customer Engagement
Date founded
1990
Investments made
U
Undisclosed raised $10M on February 2, 2021
Investors: Redline Capital, Unilever Ventures, AlbionVC and Genesys
U
Undisclosed raised $28M on March 3, 2000
Investors: Canaan, Sento Europe B.V. (formerly known as Xtrasource) and Genesys
Funding rounds raised
Total raised
$900M
from 7 investors over 7 rounds
G
Genesys raised $580M on December 6, 2021
Investors: Salesforce Ventures, D1 Capital Partners L.P. and Zoom
G
Genesys raised $900M on July 22, 2016
Investors: Hellman & Friedman and Permira
G
Genesys raised undisclosed on February 1, 2012
Investors: Banneker Partners
G
Genesys raised undisclosed on January 1, 2012
Investors: TCV