iContact BPO

iContact BPO is in the business of transforming global enterprises - because we provide the BPO solutions that organizations need to provide exceptional service. Specialized businesses rely on our expert help to safeguard brand, culture, and customer experience – yielding results that boost revenue, benefit shareholders and achieve all-important impact sourcing. Plus our flexible, scalable solutions evolve in line with seasonal or operational needs. Partner with iContact BPO and enjoy access to our advanced technology and robust software systems, large and talented labor pool, and rich expertise across multiple industries. What we do best: • Multi-channel customer care • Smart collections • Customer win-back • Back-office support What you can expect: • More sales, better upsells • Improved client retention • Reduced operational costs • Speedier business processing Why iContact BPO? • A highly skilled English-speaking team • First-world infrastructure & systems • 90% client retention rate • Measurably better CX quality and higher first call/contact resolution Recent accolades: • National CX Operations Manager Winner 2024, CCMG Awards • National CX Leadership Winner 2023, BPESA Awards • National Compliance Winner 2022, BPESA Awards • Global Quality Assurance Winner 2021, Contact Center World Awards Connect with us now on [email protected]