Basic info
Industry
it services and it consulting
Sectors
Predictive Behavioral Routing
Artificial Intelligence
Claims
Personality Analysis
Cloud Computing
Software
Performance-Based Pricing
Behavioral Call Routing
Collections
Outsourcer Performance
Information Technology
Analytics
Agent Desktop Capture
Behavioral Communication Training
Call Routing Software
Compliance
Machine Learning
Customer Satisfaction
Call Monitoring
Productivity
Voice of the Customer
Conversation Data
Customer Retention
Big Data
Sales Effectiveness
Performance Management
Customer Experience
SaaS
Call Storage & Retrieval
Data Security & Privacy
Predictive Analytics
Agent Coaching
QA Automation
Service & Support
Speech Analytics
Date founded
1994
Funding rounds raised
Total raised
$30M
from 3 investors over 3 rounds
M
Mattersight Corporation (formerly eLoyalty) raised $30M on August 1, 2016
Investors: Hercules Capital, Inc.
M
Mattersight Corporation (formerly eLoyalty) raised $5M on August 23, 2013
Investors: Partners for Growth
M
Mattersight Corporation (formerly eLoyalty) raised $27M on April 24, 2000
Investors: TCV