Basic info
Industry
it services and it consulting
Sectors
Voice of the Customer
Outsourcer Performance
Performance-Based Pricing
Compliance
Speech Analytics
Service & Support
Customer Satisfaction
Machine Learning
Data Security & Privacy
Cloud Computing
Behavioral Communication Training
Customer Retention
Performance Management
Collections
Information Technology
Predictive Analytics
Productivity
Claims
Artificial Intelligence
SaaS
Agent Coaching
Big Data
Sales Effectiveness
Agent Desktop Capture
Analytics
Behavioral Call Routing
Call Monitoring
Predictive Behavioral Routing
Customer Experience
Call Routing Software
Conversation Data
Software
Personality Analysis
QA Automation
Call Storage & Retrieval
Date founded
1994
Funding rounds raised
Total raised
$30M
from 3 investors over 3 rounds
M
Mattersight Corporation (formerly eLoyalty) raised $30M on August 1, 2016
Investors: Hercules Capital, Inc.
M
Mattersight Corporation (formerly eLoyalty) raised $5M on August 23, 2013
Investors: Partners for Growth
M
Mattersight Corporation (formerly eLoyalty) raised $27M on April 24, 2000
Investors: TCV