Basic info
Industry
it services and it consulting
Sectors
Improving Insights and Visibility
Reducing Call Abandonment
Reducing Interaction Transfers
Software
Task Automation Processing
Call Center Enhancement
Business Intelligence (Historical Reporting and Analytics)
Improving First Call Resolution
Service Level Improvement
Information Technology
Reducing Penalties and Fines
Virtual Monitoring (Command Center)
Improving Employee Utilization
Improving Employee Satisfaction
Contact Center Operational Intelligence (Activity Based Metrics)
Reducing Operational Costs
Contact Center Enhancement
Reducing Customer Churn
Reducing Overtime Costs
Reducing Call Volume Interactions
Reducing Deployment Costs
Information Services
Contact Center Operations Management
Improve Conversion Rates
Metrics Management
Improving Net Promoter Scores
Reducing Administration Costs
Customer Experience
Reducing Employee Attrition
SAAS
Improving Employee Productivity
Increasing Response Rates
Business Intelligence
Reducing Call Handling Time
Date founded
2010