Basic info
Industry
it services and it consulting
Sectors
Business Intelligence (Historical Reporting and Analytics)
Improving Insights and Visibility
Metrics Management
Reducing Call Handling Time
Reducing Overtime Costs
Improving Employee Productivity
Reducing Customer Churn
Information Services
Contact Center Enhancement
Improve Conversion Rates
Reducing Call Abandonment
Contact Center Operational Intelligence (Activity Based Metrics)
Improving Net Promoter Scores
Information Technology
Reducing Administration Costs
Business Intelligence
Improving First Call Resolution
Reducing Penalties and Fines
Reducing Employee Attrition
Reducing Call Volume Interactions
SAAS
Increasing Response Rates
Service Level Improvement
Improving Employee Satisfaction
Call Center Enhancement
Virtual Monitoring (Command Center)
Contact Center Operations Management
Reducing Interaction Transfers
Customer Experience
Reducing Operational Costs
Task Automation Processing
Software
Improving Employee Utilization
Reducing Deployment Costs
Date founded
2010