Pointel

Pointel has delivered exceptional customer experience, implementing Genesys contact center solutions for 400+ companies, including Fortune 500 companies. Our flagship product, CCaaSSync offers a reliable backup infrastructure ensuring uninterrupted service even during catastrophic failures. Pointel offers Genesys Implementation Services, Genesys Adapters, and Accelerators like Configuration Management, Survey360, Automated Agent Provisioning, Test and Monitoring Solutions, and Reporting Tool.