Telecontacto Contact Centers

Telecontacto is a bicultural/bilingual communications powerhouse BPO contact center with multiple centers in Puerto Rico. We are the most cost-effective solution, committed to the success of your campaign. Operating under a Customer Relationship Management approach in which quality assurance plays a golden role. We have deep experience with inbound/outbound customer client engagements and employ different techniques according to project needs: ❤️ Loyalty Programs 🤝 Customer Relationship Management 🤳 Social Media Management and Strategy ☎️ Tele-sales: Up-sell - Cross-sell - Lead Generation - Collections 🗣 Direct Response 🆘 Customer Service, Help Desk 💬 Multilingual Services 📞 Answering Service/Events 🔎 Research/Surveys 🔊 Interactive Voice Response 🌐 Multi-channel Response: telephone, e-mail, chat, social media, fax, web collaboration, web call back, Text-to-Speech (TTS), & Speech Recognition (SR). Our Contact Centers work 24/7/365, are fully equipped and designed for efficiency to stimulate teamwork. We offer web based real-time reporting, Multichannel Automated Contact Distribution (ACD) and 24-hour remote monitoring capabilities. We keep an out-of-the-box attitude in every project that we manage, integrating new cutting edge technologies as they emerge for increased capabilities, flexibility and productivity, while maintaining high quality standards. Our experience has reached Hispanic and bilingual markets in a wide range of industries: ✔️ BANKS & FINANCIAL SERVICES ✔️ INSURANCE ✔️ TELECOMMUNICATIONS ✔️ UTILITIES ✔️ CONSUMER & INDUSTRIAL GOODS ✔️ HEALTH CARE INDUSTRY ✔️ EDUCATION ✔️ AUTOMOTIVE INDUSTRY ✔️ COMPUTER TECHNOLOGY ✔️ GOVERNMENT