Basic info
Industry
business consulting and services
Sectors
automation and self service strategy
future system strategy
resource modeling
operations transformation
Back Office
speech analytics
activity decomposition
Contact Center
Process Improvement
systems for managing
Consulting
workforce management
private sector
knowledge management program design
service design
Customer Care
process evaluation and redesign
strategic advisory support
technology adoption
scheduling
reporting and scorecards definition
knowledge management
organizational design
service operations
process excellence
vendor evaluation
Customer Experience
customer experience programs and metrics
technology solutions
Center of Excellence
public sector
speech analytics program design
Advice
program office
process automation
project management
manufacturing
change management
data analytics
time in motion studies
volume and trend analysis
contact center transformation
drive efficiency
Customer Service
lead key programs
gamification
forecasting
communications
core requirements gathering
utilities
metrics
Management Consulting
governance planning and design
Date founded
2018